In this case, we recommend you the following procedure to troubleshoot possible licensing issues: Step 1: Try a different browser or open the page in a private tab Sometimes, even after uploading the license and after rebooting the VM, the only page you can see is the license upload page. In some cases, when a browser caching problem occours, this will solve all problems. Step 2: Log in on the VM console to check the serial number and the license status So try to access from a private window or from an incognito tab. With the term “console” I mean the terminal. In case of an Azure VM, you can find the terminal on the VM in the menu on the left side.Īn SSH session is not sufficient at this point. In case of an ESX VM, you open the VM and klick to “Open console” or “Start Web-Console” on the “Overview”Īfter you have logged in with a superadmin user, you will be able to execute commands.Īnd verify, that the serial number is correct.In the last Sub-menu, that’s named “Support + troubleshooting” you can find the “Serial console”. You can also find the “License Status:” (Pending, Valid or invalid, Warning) in this output. Note that you may be kicked out from the FortiGate CLI session, as soon as the FortiGate is trying to update it’s license. Step 3: Start a manual license and database update In this case you can see the message *ATTENTION*: Admin sessions remoced because license registration status changed to 'INVALID'.
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